Refund policy

Refund & Returns Policy – Kilts Boutique

At Kilts Boutique, we want you to shop with confidence. If you are not completely satisfied with your order, you may return it within 30 days of delivery.

Your Right to Cancel

  • You have 30 calendar days from receipt of your order to request a return or refund.
  • Once you notify us, you then have 14 days to ship the item back.
  • This extends beyond the UK legal minimum and is designed to give you extra peace of mind.

Conditions for Returns

  • Items must be unused, unworn, and in reasonable condition, subject only to normal handling and inspection.
  • Items should be returned with original tags or protective packaging where possible.
  • Please include your order number inside the parcel to help us process your return quickly.
  • Please note a 20% handling fee will be deducted from all refunds. Shipping charges are non-refundable.

Non-Returnable Items

  • Custom-made or personalised garments (including made-to-measure kilts and tailored waistcoats)
  • Gift cards & e-vouchers
  • Hygiene-sensitive items (such as socks or face masks) once opened

Refunds

  • Once we receive your return, we will process your refund within 14 days (or sooner where possible).
  • Refunds are always issued back to your original payment method.
  • If items are returned in a condition beyond reasonable use, we reserve the right to reduce the refund to reflect any loss in value.

Exchanges

  • We are happy to exchange items for a different size, colour, or style (subject to stock availability).
  • If the requested item is unavailable, we will issue a refund.

Return Shipping

  • Customers are responsible for return shipping unless the item is faulty, damaged, or incorrect.
  • We recommend using a tracked or insured service. Kilts Boutique cannot accept responsibility for returns lost or damaged in transit.

Faulty or Incorrect Items

  • If your order arrives faulty, damaged, or incorrect, please notify us within 48 hours of delivery.
  • We will cover the return shipping cost and you may choose a replacement or a full refund.

Return Address

Kilts Boutique 13 Beacon Place Bradford, BD6 3SH United Kingdom

Contact Us

Questions about returns? Email us at info@kiltsboutique.com.

Returns & Refunds — FAQs

How long do I have to return an item?

You have 30 calendar days from the day you receive your order to request a return or exchange.

Who pays for return shipping?

Customers are responsible for return shipping unless the item is faulty, damaged, or incorrect.

How do I start a return?

Email info@kiltsboutique.com with your order number and reason for return. We’ll reply with simple instructions.

When will I get my refund?

Once your return arrives with us, refunds are issued to your original payment method within 14 days. If you return the entire order, we also refund the original standard delivery cost.

Are custom-made items returnable?

No. Custom-made or personalised garments, opened hygiene items, and gift cards are non-returnable.

Can I return sale items?

Yes. Sale items can be returned within the same 30-day window (exclusions above still apply).

What condition should items be in?

Items must be unused and unworn, in reasonable condition with tags/packaging where possible. Normal handling/inspection is fine.

How do exchanges work?

Request the size/colour you want in your email. If in stock, we’ll exchange once we receive your return. If not, we’ll issue a refund.

What’s the return address?

Kilts Boutique, 13 Beacon Place, Bradford, BD6 3SH, United Kingdom